I. GENERAL TERMS OF THE ONLINE STORE urbanheart.net/
Art. 1. The present general articles are intended for the protection of the relationship between "Ratnik-Bg" OOD, with EIK 206138647 registered office, Plovdiv, 72 Nikola Vaptsarov Blvd. ĸpatĸoct SUPPLIERS , and the clients, referred to below as USERS, of the e-commerce platform urbanheart.net , referred to below as " urbanheart.net".
II. DAHHI FOR DOCTABCHIKA HA ΠLATFOPMATA
Art. 2. Information on the Law on Electronic Trafficking and the Law on Consumer Protection:
1. Name of the Supplier: "Ratnik-Bg" OOD
2. Place of delivery and address: Bulgaria, Plovdiv, 72 Nikola Vaptsarov Blvd., 3rd floor, apartment 7
3. Company details: city of Plovdiv, 72 Nikola Vaptsarov Blvd., 3rd floor, apartment 7, ratnik_bg@abv.bg
5. Human resources:
(1) Commission for the protection of personal data
Adpec: Mr. Cofia, st. "Πpof. Tsvetan Lazapov" No. 2,
phone: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@gоvеrnмеnt.bg, kzld@srdр.bg
Website: www.srdr.bg
(2) Commission for the Protection of Citizens
Sofia, Vrabcha Street No. 1
Phone: 02/933 05 65.
Website: www.kzr.bg
III. FEATURES OF THE PLATFORM
Art. 3. urbanheart.net is an e-commerce platform available at the Internet address urbanheart.net , through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the Suppliers on the platform, including the following:
Register and create a profile to view the Providers' online store and use the additional services to provide information;
To review the goods, their characteristics, prices and terms of delivery;
To enter into contracts with the Suppliers for the purchase and sale and delivery of the goods offered by the urbanheart.net platform;
To make any payments in connection with the concluded contracts through the platform urbanheart.net electronic means of payment.
To receive information about new goods offered by the Suppliers on the urbanheart.net platform;
To make electronic statements in connection with the conclusion or execution of contracts with the Suppliers on the urbanheart.net platform through the interface of the urbanheart.net page, available on the Internet;
To be notified of the rights arising from the law, primarily through the interface of the urbanheart.net platform on the Internet;
To exercise their right to opt out, where applicable, under the Consumer Protection Act.
Art. 4. The suppliers on the urbanheart.net platform organize the delivery of the goods and guarantee the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.
Art. 5. (1) Users conclude a contract for the purchase and sale of the goods with the Suppliers on the urbanheart.net platform, at the address urbanheart.net The contract is concluded in Bulgarian and is stored in the database of the Providers in the platform.
(2) Pursuant to the contract concluded with the Users for the purchase and sale of goods, the Suppliers on the urbanheart.net platform undertake to organize the delivery and transfer of ownership to the User of the goods specified by him through the interface on the platform. Users have the right to correct errors when entering information no later than submitting the statement to conclude the contract with the Providers on the urbanheart.net platform.
(3) Users shall pay the Providers of the urbanheart.net platform remuneration for the delivered goods according to the conditions set out in the lbd.bg platform and these general terms and conditions. The remuneration is equal to the price announced on the urbanheart.net platform
Art. 6. (1) The User and the Providers on the urbanheart.net platform agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Law for the electronic document and the electronic signature and art. 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.
REGISTRATION TO USE urbanheart.net
Art. 7. (1) In order to use urbanheart.net to conclude contracts for the purchase and sale of goods, the User should enter a name and password chosen by him for remote access or identify himself through his Facebook profile, which deemed to have accepted these general terms and conditions.
(2) The name and password for remote access are determined by the User, by performing an online registration on the website of the Providers on the platform urbanheart.net , in accordance with the procedure specified therein. Users have the opportunity to place orders for the delivery of goods and a profile from the social networks Facebook.
(3) By filling in his data in the user basket and pressing the "Order" button, the User declares that he is familiar with these general conditions, agrees with their content and undertakes to abide by them unconditionally.
(4) Suppliers confirm the order placed by the User by e-mail and by telephone. An account of the User is created and contractual relations arise between him and the Providers.
(5) When registering or placing an order, the User undertakes to provide correct and up-to-date data. The user undertakes to promptly update the data specified in his registration or order in the event of a change.
TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE-SALE AGREEMENT
Art. 8. (1) Users primarily use the interface on the page of the Suppliers on the urbanheart.net platform to conclude contracts for the purchase and sale of the goods offered by the suppliers on the urbanheart.net platform.
(2) In cases of ordering goods without registration by the User, the latter accepts these general conditions at the time of delivery. It is considered that the User has accepted these general conditions by accepting the delivery of the goods.
Art. 9. Users conclude the contract for the purchase and sale of goods on the www.ratnikbg.com platform according to the following procedure:
(1) Login to the system for placing orders on the urbanheart.net platform
(2) Selecting one or more of the goods offered by the Suppliers on the urbanheart.net platform and adding them to a list of goods for purchase.
(3) Provision of the necessary data for the identification of the User as a party to the contract.
(4) Provision of delivery data;
(5) Choice of method and moment of payment of the price.
(6) After completing the order, the customer receives a call to confirm the order. Unconfirmed orders are not shipped! By confirming the order, the Users agree to the general conditions for exchange and return of orders at urbanheart.net
CONTENTS OF THE AGREEMENT
Art. 10. (1) The Suppliers and the Users conclude separate contracts for the purchase and sale of the goods requested by the Users, regardless of the fact that they are selected with one electronic statement and from one list of goods for purchase.
(2) The suppliers may organize together and simultaneously the delivery of the goods ordered with the separate sales contracts.
(3) The rights of the Users in relation to the delivered goods are exercised separately for each purchase and sale contract. The exercise of rights in relation to a delivered good does not affect and has no effect in relation to the contracts for the purchase and sale of the other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract for the purchase and sale of certain goods does not affect the contracts for the purchase and sale of the other goods delivered to the user.
Art. 11. When exercising the rights under the sales contract, the User is obliged to specify precisely and unequivocally the contract and the goods in respect of which he exercises the rights.
Art. 12. The user can pay the price for the individual purchase and sale contracts at once when placing the order for the goods via a debit credit card of Virtual POS or upon their delivery . Types of cards accepted (Maestro, Borika, Visa, Mastercard).
VII. SPECIAL CLAUSES APPLICABLE TO PERSONS WHO HAVE THE QUALITY OF CONSUMER WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT
Art. 13. The rules of this section VII of these general conditions apply only to Users who, according to the data specified for the conclusion of the purchase and sale contract or during registration at urbanheart.net , can be inferred to be Users within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of October 25, 2011.
Art. 14. (1) The main characteristics of the goods offered by the Suppliers on the urbanheart.net platform are defined in the profile of each product on the urbanheart.net platform
(2) The price of the goods, including all taxes and fees, is determined by the Suppliers on the urbanheart.net platform in the profile of each product on the urbanheart.net platform
(3) The value of the postal or transport costs, not included in the price of the goods, is determined by the Suppliers on the platform urbanheart.net and is provided as information to the Users when selecting the goods for concluding the purchase and sale contract;
(4) The methods of payment, delivery and performance of the contract are defined in the present general conditions and the information provided to the User through the mechanisms on the platform urbanheart.net
(5) The information provided to the Users under this article is current at the time of its visualization on the urbanheart.net platform before the conclusion of the sales contract.
(6) Users agree that all information required by the Consumer Protection Act can be provided through the urbanheart.net platform interface or e-mail.
(7) Swimwear and underwear can only be returned before payment upon inspection and testing at the courier's office or at the specified address. After that, from a hygienic point of view, they cannot replace or return.
Art. 15. (1) The User agrees that the suppliers on the urbanheart.net platform have the right to accept advance payment for the contracts concluded with the User for the purchase and sale of goods and their delivery.
(2) The User chooses independently whether to pay the Supplier on the urbanheart.net platform the price for the delivery of the goods before or at the time of their delivery.
(3) In the event that the value of the User's order is equal to or exceeds BGN 15,000, payment shall be made only by transfer or deposit to the payment account of the Suppliers.
Art. 16. (1) The User has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods by the Suppliers through the single form for withdrawal from the contract, available on the website of the Providers on the platform urbanheart.net at the address Exercise your rights!
(2) The right of refusal under para. 1 does not apply in the following cases:
- for the delivery of goods made to the order of the user or according to his individual requirements;
- for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
- for the delivery of sealed goods which have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
- for the delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated;
- for the delivery of sealed audio or video recordings or sealed computer software that has been unsealed after delivery, including activation codes for software licenses, software features or virtual means of payment.
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts for the delivery of such publications;
(3) When the suppliers on the urbanheart.net platform have not fulfilled their obligations to provide information, defined in the Consumer Protection Act, the User has the right to withdraw from the concluded contract within a period of up to one year and 14 days, starting from the date of receipt of the goods. When the information is provided to the user within the opt-out period, the same begins to run from the date of its provision. The user has the right to make the opt-out statement under this article directly to the Providers through the single contract opt-out form available on the Providers' website on the urbanheart.net platform at Appendix No. 1 to these general terms and conditions.
(4) When the User has exercised his right to withdraw from the distance contract or from the off-premises contract, the Providers shall refund all sums received from the user without undue delay and no later than 30 days from the date on which was notified of the user's decision to withdraw from the contract. The Provider refunds the amounts received using the same means of payment used by the user in the initial transaction, unless the user has expressed his express consent to use another means of payment and provided that this is not associated with costs to the user.
(5) When exercising the right of refusal, the costs of returning the delivered goods are deducted from the refund amounts under para. 4, except in cases where the consumer organizes the return of the goods himself and at his own expense. The Suppliers have no obligation to reimburse the additional costs of delivery of the goods when the user has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Suppliers.
(6) The User undertakes to store the goods received from the Suppliers in the platform and to ensure the preservation of their quality and safety during the period under para. 1.
(7) The User may exercise his right to withdraw from the contract with the Suppliers by sending a written statement to the Suppliers through the standard contract withdrawal form, on the urbanheart.net platform and in Appendix No. 1 to these general terms and conditions.
(8) When the suppliers on the urbanheart.net platform have not offered to collect the goods themselves, they may withhold payment of the sums to the User until they receive the goods or until the user provides proof that he has sent the goods back, depending on , whichever happened first.
(10) Regardless of the above hypotheses, the User undertakes to return the goods in a commercial form that allows their subsequent sale, unless the unpacking of the goods leads to an obvious violation of the commercial form of the goods, such as, but not limited to, a destructible box, hermetic packaging and other similar cases. In case of impaired commercial appearance of the goods, the Suppliers have the right, at their discretion, to refuse to accept a withdrawal from the contract or to charge the User costs for restoring the goods in a commercial appearance.
(11) In the case of exercising the right of withdrawal under this article, it is considered that the User has also exercised the right of withdrawal in relation to the bonus content belonging to the goods.
Art. 17. (1) The term of delivery of the goods is determined for each good separately when concluding the contract with the user through the website of the Suppliers on the platform urbanheart.net
(2) In the event that the User and the Providers on the urbanheart.net platform have not determined a delivery time, the delivery time for the goods is 30 calendar days, starting from the date following the sending of the User's order to the Providers through the Providers' website in theurbanheart.net platform
(3) If the Suppliers on theurbanheart.net platform cannot fulfill the contract due to the fact that they do not have the ordered goods, they are obliged to notify the User of this and to refund the sums paid by him.
Art. 18. The suppliers on the urbanheart.net platform undertake to comply with all requirements established in the Bulgarian legislation regarding the labeling, advertising and sale of nutritional supplements.
VIII. PERFORMANCE OF AGREEMENT
Art. 19. (1) The suppliers on the urbanheart.net platform may organize the delivery and handover of the goods to the User by a relevant courier within the time limit specified at the conclusion of the contract.
(2) If the term under para. 1 is not expressly agreed between the parties at the conclusion of the contract, the Suppliers organize the delivery and handover within a reasonable time.
Art. 20. (1) The User must inspect the goods at the time of delivery and handover and, if they do not meet the requirements, immediately notify the Suppliers on the urbanheart.net platform.
(2) If the User does not notify the Providers on the urbanheart.net platform according to para. 1 the goods are considered to be approved as conforming to the requirements except for hidden defects.
Art. 21. The suppliers on the urbanheart.net platform do not undertake to provide the necessary service for the goods.
Art. 22. For cases not regulated in this section, the commercial sale rules defined in the Commercial Law and the Consumer Protection Law shall apply.
PROTECTION OF PERSONAL DATA
Art. 23. (1) The collection, storage and processing of personal data is carried out in accordance with the Policy of "Ratnik-Bg" OOD for confidentiality of personal data, which you can access here Privacy Policy.
(2) The personal data entered by the Users are subject to protection under the Personal Data Protection Act and the General Regulation 2016/679, and the Providers process them for the purposes and within the terms stipulated in the Personal Data Privacy Policy.
(3) If the User agrees with the Personal Data Privacy Policy, the User expressly confirms that he agrees that the Providers store information or gain access to the information stored in the User's end device for the purposes and terms comprehensively provided for in it. The User agrees that the Providers may store information or access the information stored in the User's end device and on other grounds specified in the Privacy Policy.
(4) The User or the User agrees that the Providers of the urbanheart.net platform have the right to send electronic messages to the User or the User at any time, including a newsletter or offers for the purchase of goods, while the User's or User's registration is available in the electronic store of the Suppliers on the urbanheart.net platform
(5) The User or the User agrees that the Providers of the platform urbanheart.net have the right to collect, store and process data about the behavior of the User or the User when using the electronic store of the Providers on the platform urbanheart.net The User has the right to object to the storage or access to the information under paragraph 3 in the ways provided for in the Personal Data Privacy Policy.
Art. 24. (1) At any time, the Providers on the urbanheart.net platform have the right to require the User to identify himself and certify the authenticity of each of the circumstances and personal data announced during registration.
(2) In the event that for some reason the User has forgotten or lost their username and password, the Providers of the urbanheart.net platform have the right to apply the announced "Procedure for lost or forgotten usernames and passwords", available at: urbanheart.net
AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS
Art. 25. (1) These general conditions may be amended by the Providers of the platform urbanheart.net , of which the latter will notify all registered Users in an appropriate manner.
(2) The providers on the urbanheart.net platform and the User agree that any addition and amendment to these general terms and conditions will have an effect on the User in one of the following cases:
A) after being expressly notified by the Providers on the urbanheart.net platform and if the User does not state within the 14-day period granted to him that he rejects them; or
B) after their publication on the website of the Providers on the platform urbanheart.net and if the User does not state within 14 days of their publication that he rejects them;
C) with its explicit acceptance by the User through his profile on the website of the Providers on the platform urbanheart.net
(3) The User agrees that all statements of the Providers on the urbanheart.net platform, in connection with the amendment of these general conditions, will be sent to the e-mail address specified by the User during registration. The user agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature in order to be effective against him.
Art. 26. The suppliers publish these general terms and conditions at {terms_rul} together with all additions and amendments to them.
TERMINATION
Art. 27. These general conditions and the User's contract with the Providers on the urbanheart.net platform are terminated in the following cases:
upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
by mutual agreement of the parties in writing;
in case of objective inability of one of the parties to the contract to fulfill its obligations;
when the equipment is seized or sealed by state authorities;
in case of deletion of the User's registration on the urbanheart.net platform. In this case, the concluded but unexecuted purchase and sale contracts remain valid and enforceable;
Art. 28. The Provider has the right at its discretion, without giving notice and without paying compensation, to unilaterally terminate the contract, in case it finds that the User is using the urbanheart.net platform in violation of these general terms and conditions, the legislation in the Republic of Bulgaria, the generally accepted moral norms or generally accepted rules and practice in electronic commerce.
XII. RESPONSIBILITY
Art. 29. The User undertakes to indemnify and indemnify the suppliers on the urbanheart.net platform and the Suppliers in the event of legal claims and other claims of third parties (whether justified or not), for all damages and costs (including legal royalties and legal expenses) arising out of or in connection with (1) failure to perform any of the obligations hereunder, (2) infringement of copyright, production, broadcasting or other intellectual or industrial property rights, (3) wrongful transfer to other persons of the rights granted to the User, for the term and under the terms of the contract and (4) falsely declaring the presence or absence of the status of user within the meaning of the Consumer Protection Act.
Art. 30. The Providers are not responsible in case of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.
Art. 31. (1) The Provider is not responsible for damages caused by the User to third parties.
(2) The Providers are not responsible for pecuniary or non-pecuniary damages, expressed in lost benefits or suffered damages, caused to the User in the process of using or not using urbanheart.net and concluding sales contracts with the Suppliers.
(3) The providers are not responsible for the time during which the platform was not available due to force majeure.
(4) The suppliers are not responsible for damages from comments, opinions and publications under the products, news and articles on the platform urbanheart.net
Art. 32. (1) The suppliers are not responsible in case of overcoming the security measures of the technical equipment and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(2) The Providers are not responsible in the event of the conclusion of a contract for purchase and sale, provision of access to information, loss or change of data occurring as a result of false identification of a third party, who presents himself as the User, if the circumstances can believes that this person is the User.
XIII. OTHER TERMS
Art. 33. (1) The User and the Providers on the www.ratnikbg.com platform undertake to protect each other's rights and legal interests, as well as to protect their trade secrets, which became their possession in the process of executing the contract and these general terms and conditions.
(2) The User and the Suppliers undertake during and after the expiration of the contract period not to make public any written or oral correspondence between them. The publication of correspondence in print and electronic media, Internet forums, personal or public websites, etc. can be considered public domain.
Art. 34. In the event of a conflict between these general terms and conditions and provisions in a special contract between the Providers on the urbanheart.net platform and the User, the clauses of the special contract shall take precedence.
Art. 35. The possible invalidity of any of the provisions of these general conditions will not lead to the invalidity of the entire contract.
Art. 36. The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.
Art. 37. These general conditions come into force for all Users of www.ratnikbg.com .
Appendix No. 1 - Standard form for exercising the right to withdraw from the contract - Exchange and return form
Appendix No. 2 - Information on exercising the right to withdraw from the contract
Information on exercising the right to withdraw from the contract
Standard opt-out guidelines:
Right to withdraw from the contract remotely or off-premises.
You have the right to withdraw from this contract without giving reasons within 14 days.
The cancellation period is 14 days from the date on which you or a third party, other than the carrier and indicated by you, took possession of the goods.
To exercise your right of withdrawal, you must notify us at the contact details provided on urbanheart.net and of your decision to withdraw from the contract with an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You must use the attached standard waiver form. You can also complete and submit the standard opt-out form electronically. If you use this option, we will immediately send you in a durable medium (for example, by e-mail) a message confirming receipt of the opt-out.
In order to comply with the withdrawal period, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
Action of refusal.
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs associated with a delivery method chosen by you other than the cheapest standard delivery method, offered by us), without undue delay and in any case no later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will make the refund to the bank account specified by you; in any event, this refund will be at no cost to you.
We have the right to delay refunds until we receive the goods back or until you provide us with evidence that you have sent back the goods, whichever is the earlier.
You must bear the direct costs of returning the goods. Costs are expected to not exceed the approximate cost of delivery or standard courier service.
You are solely responsible for any reduction in the value of the goods as a result of testing them other than as necessary to determine their nature, characteristics and proper functioning.
Additional user information can be found at urbanheart.net
